Find out what customers love, and the few things to fix
Centralize your reputation with reviewsIQ. See every customer review across all platforms in a single feed, backed by daily AI insights that spot positive customer trends and immediately flag recurring complaints that need your attention.
- On-time, professional crews
- Clean, respectful job sites
- Quotes that match the final price
- Scheduling ran a few days behind in peak season
Review management, without reading a thousand reviews
Hope isn't a reputation strategy. While most contractors just check their average star score, reviewsIQ analyzes the actual feedback. Our AI program scans your reviews across every platform to reveal what customers consistently praise and flag friction points worth fixing—all while automating ongoing review requests so you stay at the top of local search.
This is the actual screen
- On-time, professional crews
- Clean, respectful job sites
- Quotes that match the final price
- Fast storm-damage response
- A couple noted scheduling ran a few days behind during peak season
From guesswork to a decision you can defend
- Reviews arrive across several platforms and nobody reads all of them
- The only ones anyone remembers are the angry ones
- Real patterns stay buried — a peak-season scheduling issue, a crew everyone praises
- Eighty-seven entries nobody has time to read end to end
- Every review from every platform in one feed
- An AI summary separating consistent praise from recurring friction
- Freshness flags when your reviews start going stale
- Prompts to ask recent happy customers before momentum stalls
- Know exactly what your customers value
- Language you can lift straight into your marketing
- Catch the one operational issue worth fixing before it becomes a pattern
The AI review summary reads every review and reports consensus rather than anecdote. It separates what customers consistently love from where you could improve, and weights by repetition — so one bad week does not read as a systemic problem, and a genuine recurring issue does not get lost among five-star ratings.
What reviewsIQ reports, and how to read it
Every number on the screen, what it actually measures, how to interpret it, and why it matters to your business.
01 Total reviews Lifetime count across every connected platform.
A trust threshold more than a performance metric — volume itself reassures homeowners.
Both prospective customers and local search treat review volume as a credibility signal.
02 Average rating Your lifetime star average.
Moves slowly once you have volume. A single bad review barely shifts it — do not panic-optimize.
The number displayed next to your name in search results and maps.
03 Reviews in range New reviews in the selected window, with their own average.
This is the leading indicator. Recent average diverging from lifetime average is the real early warning.
Recency matters to both homeowners and ranking algorithms. Stale profiles lose ground quietly.
04 Response rate The share of reviews you have replied to.
Target near 100%, and prioritize the negative ones — those replies are read the most.
Responding publicly demonstrates accountability and is a documented local ranking factor.
05 What customers love / where to improve AI-extracted themes, ranked by how often they recur.
Treat the love column as marketing copy and the improve column as an operations to-do.
Turns unstructured feedback into two short, actionable lists.
06 Freshness How recently reviews have arrived, with stale-profile flags.
A gap of more than a few weeks should trigger a request round.
Consistent flow beats occasional bursts for both trust and rankings.
Read the two theme columns first — they are the whole point. Check freshness second, and if it is flagged, send the request prompts that same day.
Built for how contractors actually work
- Every review from every platform in a single feed
- Rating distribution and volume over time
- Response rate — which reviews you've replied to
- Stale-review flags so momentum doesn't stall
- Prompts to request reviews from recent happy customers
The AI review summary reads all of your reviews and separates the consistent praise from the recurring friction — so you know what to keep doing and the one thing worth fixing.
Reviews are one of the biggest drivers of new business in home services. This keeps a finger on the pulse of your reputation and keeps fresh, positive feedback coming in.
One honest read on your whole reputation
Your reviews land on Google, Facebook, Yelp and a dozen other sites, and nobody reads all of them — the only one anyone remembers is the angry one from Tuesday. So a real pattern, a crew everyone keeps praising or a scheduling slip in peak season, sits buried in eighty-seven entries no one has time to read end to end. reviewsIQ is the reputation engine inside tritonIQ: every review in one feed, with an AI summary that tells you what your customers actually think.
Every review in one feed
reviewsIQ pulls every review from every connected platform into a single feed, so you stop logging into three sites and only remembering the worst one. Alongside the reviews you see the numbers that matter — total volume, your lifetime average, and how many reviews landed in the last 90 days — plus your response rate: which reviews you have replied to and which still need one. Replying in public is a documented local ranking factor, so nothing sitting unanswered is nothing slipping through.
An AI summary that reports the consensus
The AI review summary reads all of your reviews and reports the consensus, not whichever review shouted loudest. It separates what customers consistently praise from any recurring friction, and it weights by repetition — so one bad week does not read as a systemic problem, and a genuine recurring issue does not get lost among the five stars. You get two short lists instead of a wall of text: what to keep doing, and the one thing actually worth fixing.
Catch stale reviews and turn praise into copy
Recent reviews are what drive new business in home services and what hold your Local Services Ads rank, so reviewsIQ flags when your reviews have gone stale and prompts you to ask recent happy customers before momentum stalls. And the praise column is more than a morale boost — it is marketing copy in your customers' own words. The themes people repeat go straight into your ad creative and onto your service pages, where the next prospect is deciding whether to call you.
One login, connected engines
Built for your trade
From roofing to HVAC to remodeling — 35+ home service trades, plus small business and automotive.
Trusted to grow home service companies since 2011
For over a decade, home service companies have trusted Triton to bring in more booked jobs — pairing marketers who know the trades with AI that works every lead around the clock.
This company truly helped us grow! Amazing people to work with. Wished I found them sooner!!!
Meet the team
Questions about reviewsIQ
What home service owners ask us most about reviewsIQ.
What does reviewsIQ pull together?
Every online review from every platform in one feed, with an AI summary on top. No more logging into three sites and only remembering the angry one.
What does the AI review summary do?
It reads every review and reports consensus, not anecdote — separating what customers consistently praise from any recurring friction, weighted by repetition. So one bad week doesn't read as a systemic problem, and a genuine recurring issue doesn't get lost among the five stars.
How does this help my marketing?
The consistent praise is language you can put straight into your ads and service pages — in your customers' own words. And you catch the one operational issue worth fixing before it becomes a pattern.
Does it help me get more reviews?
Yes. It flags stale reviews before momentum stalls and prompts you to ask recent happy customers, so fresh five-star feedback keeps coming in — which is exactly what drives new business in home services and helps hold your Local Services Ads rank.
Does it track whether we've responded?
It shows your response rate — which reviews you've replied to and which still need a reply — so nothing slips through.
See reviewsIQ with your own numbers in it
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